My Lush haul from last night. There was a grammar snafu in the email announcing the "Party", so the manager made sure I walked away happy. I didn't realize how much he had given me till I got home. Customer service at it's best!
The email contained the statement "Each shop will be giving away a Retro Box Set worth £24.95 as well as customised skincare sample packs when you spend £20 or more." My interpretation of this was spend £20, and get a Retro Box Set + goodies. What it should have said was that each store was giving away a Retro Box Set to one lucky customer and when you spend £20, you get a few goodies. I hadn't printed out the email but the manager listened to my assertion, and took me very seriously. He apologized in advance, and told me he would "put together a little something" for me since I had come all the way into the city. The stash is fab, but more importantly, it was great to be treated as a valued customer!
2 comments:
Holy Shit! Now that is Lush!
That is quite the haul!
Post a Comment